![]() ![]() I hope on people's understanding that I am not in the position to further comment on this decision. Yes, contact options for NI Tech Support have changed in the last years and help via phone is no longer being offered. Another strange production from NI.īefore having a look at the reported issue, I'd like to clear up what seems to be a major misunderstanding. ![]() When everything is working with traktor software & hardware they are a class of their own apart from the Controller S3 MK2 which for some reasons only NI knows why, is not as powerful in sound quality like the cheaper S2 MK3. Ita in a way insulting to some of us the loyal customers for over a decade now. With traktor is down to the customers to figure out solutions amongst themselves on their forum page. But God help my soul if I will ever get any help suggestions. I think the issue I have with the S3 Mk2 can be resolved in a matter of minutes with a simple explanation. I think i will blame myself for putting myself in this situation as each frustrating time i will say i am done with NI but still do not do it. When I had the pioneer SR2 and occasionally using Serato, it was just one click and and you are with their local technical support team and problem resolved. But as many of you know nothing has changed. We were told when the company management changed, some of these headaches will be a thing of the past. With Trkator you need to send a request pleading with them to do this to an item that once you have bought it belongs to you. Buy any other hardware and want to transfer it to another person its just like good morning. It also explains why they make it difficult to sell their products when you can't have help to continue using them. We are been directed to the support page which has no option to address certain issues we encounter with NI products. ![]() Companies like NI should realise that one of the most vital ingredient to keep your customers and attracting new ones is how fast you can address their queries. Much as i love using NI products which I have done for over a decade, i think its about time to switch a company like pioneer and serato whom i am told by friends will reply for any support within hours. Gone are the days when you will either drop an email or make a telephone call and you get immediate help. There is no way to get through to technical support nowadays with NI. I got the S2 and S4 Mk3 and none does that. Hi there and I hope and pray I will get a response as I have asked 7 other questions in the past and never got one.Ĭan anyone help or tell me why my Controller S2 Mk3 defaults to live input on all decks when i switch it on. ![]()
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